Delivery & returns

DELIVERY & RETURNS

Shipping and Delivery Policy
We deliver products around the world using Australia Post and its international partners. Shipping costs are included in the price displayed. Orders are dispatched within 3 business days and shipping times are estimated at between 5-7 business days depending on your location within Australia. International orders take between 10-15 business days.

Customer Service Policy
New Philosopher is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.

Should you wish to exchange or return an item purchased online, contact subscriptions ‘at’ newphilosopher.com.

Please note that delivery fees and handling fees are non refundable.

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